Membership FAQs
How Memberships Work
Memberships are automatically renewed based on your selected billing schedule. Payments will be processed automatically according to your membership plan, so you do not need to take any action each billing cycle.
For example, if you enroll in a monthly membership, your payment method will be charged each month and your membership will continue without interruption.
Can I Pause or Cancel My Membership?
Yes. You can pause or cancel your membership at any time through the customer portal.
Please note: if your membership includes a set term, such as a 6-month or 12-month agreement, any remaining scheduled payments will still be processed until the full term is completed.
The customer portal can be accessed through the link provided in your email after signing up, or by logging into your account on our website.
Can I Skip or Reschedule a Payment?
You can manage upcoming payments in the customer portal.
Depending on your membership settings, you may have the option to skip a scheduled payment or reschedule your next billing date. These options will appear next to your upcoming billing schedule inside your account.
Can I Change My Membership?
Yes. You can update your membership at any time through the customer portal.
Simply click Change My Plan or Edit to:
- adjust your membership level
- switch to a different plan
- update your billing details
What Happens If a Payment Cannot Be Processed?
If a payment cannot be processed, you will receive an email with a secure link to update your payment method.
To avoid any interruption to your membership, please update your payment information as soon as possible.
Need Help?
If you have any questions about your membership, our team is here to help. Please contact us and we will be happy to assist you.